These terms and conditions apply as general terms and conditions for availing services and purchase of products at Yes Dear Salon. Additional terms and conditions may apply in respect of the particular service, promotion and products. These terms and conditions are subject to change without any prior notice. Hence, customers are requested to refer to the terms and conditions from time to time and before availing any service. Further, by availing the services/purchasing products, the customer shall be deemed to have accepted all the below mentioned Terms and Conditions and it constitutes a contract between the customer and the organization owning and running the respective Yes Dear Salon.

Appointment & Cancellations

• It is advisable to book an appointment before visiting Yes Dear Salon to, Also if not booked we don’t disappoint our clients.
• We will be happy to change / reschedule your booking with prior notice subject to availability of spare appointment slots.
• We hold appointments for 15 minutes post the booked time. In case of no show within 15 minutes, your appointment shall be treated as cancelled .

Consent & Contraindication

• Wherever applicable, please fill up the “Declaration cum Consent” form when handed over by the salon with true and complete information which would enable us to offer accurate consultation and services.
• Before availing any new service, we recommend that you take a patch test for all products used in providing the service to avoid any reaction and to protect your well-being.
• Whilst booking an appointment/availing services, please notify us if you are pregnant to enable us to ensure your comfort, safety and at the same time accurate services for your needs as certain services may not be advisable.
• Please inform your Expert of any medical conditions prior to your service, as some Services may not be appropriate for you.

Customer/ Service Refusal

• We reserve the right to refuse a customer/any service should we feel that the service requested for is against SOP or may not be safe/suitable for the customer given the medical / hygiene / physical condition as disclosed by the customer during the consultation process.
• Yes Dear Salon and its staff also reserves the right to refuse service to any customer should they feel threatened due to verbal or physical abuse of any sort.

Prices

• Prices of services and products are exclusive To Yes Dear Salon.
• Prices as on date of service delivery/product purchase will be billed and are subject to tax at prevailing rates.

Safety

• All valuables carried into the salon are at the sole responsibility of the Customer. Yes Dear Salon would not be liable for any loss or damage of the same.
• Yes Dear Salon gives utmost importance to Conduct of Business Practices with highest standards of health, safety, ethics & compliance with applicable laws and regulations. Do contact the Salon Manager or the Area Business Manager to give suggestions/feedback or report any incident that you consider to be not in accordance with these standards.

Refund & Exchanges

• Yes Dear Salon follows a “No Refund” Practice. In the unlikely circumstance that the service delivered has not been up to your satisfaction.
• After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.
• For “Returns & Exchanges”, we accept damaged, un-opened and unused products for exchange (no refund) with a valid bill within 7 days of the bill date.

Gift Cards/Vouchers/Coupons

• Gift Cards/Vouchers/Coupons will be honoured at Yes Dear Salon provided they are produced for redemption as per the terms and conditions thereof within the validity period of such vouchers and coupons before the bill is made.
• Gift Cards/Vouchers/Coupons cannot be redeemed for cash and cannot be exchanged/clubbed with any other offer being run at Yes Dear Salon.

Offers and Promotions

• Service/Series Sale package is non-transferable and must be taken within the 4 / 6 / 12 month period corresponding to the service series booked.
• Terms and conditions of the respective offer and promotion would apply in addition to these general terms and conditions.
• Services and products available under the offer/ promotion scheme will also be available without the offer/ promotion.
• Offers and promotions cannot be exchanged for monetary compensation
• No two offers can be clubbed
• Yes Dear reserves the right to withdraw or modify Offers and promotions without any prior intimation.

Payments and Billing

• We accept payments made in cash/Credit/Debit cards affiliated with Visa, MasterCard and Amex
• Please ensure to collect your Bill on the completion of services provided. In case your valid mobile no. is registered with us we will send you a bill via SMS after closing the bill in the system. You may also opt for a physical bill at the salon.
• A duplicate bill can be procured within 15 days for the services availed at the Yes Dear Salon.

• Customers are requested to accurately share all necessary details while filling the Declaration cum Consent form, as the same is in your best interest.
• All Personal Information /Sensitive personal data or information provided by the customer while booking appointments, consultation procedures or filling consent forms is out of the customer’s free consent to enable the Company to carry out the services. Further Yes Dear shall keep the Personal Information/Sensitive personal data or information provided by the customer confidential and may store the same for future reference and use and for providing and recommending any other products and/or services or marketing purposes.
• Amongst others we use the personal information provided by you to contact you for informing you of our products, offers, services and promotions and other legitimate marketing purposes.

Your rights in relation to your personal data how it is processed. You can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the "Contact Us" form on our websites.

Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the "Contact Us" form on our website

• The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
• The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
• The right to data portability. The personal data you have provided us with may be portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
• The right to be forgotten. Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
• The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
• The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
• The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
• The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.
• Rights related to automated decision-making. You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:
• to obtain human intervention
• to express your point of view
• to obtain an explanation of the decision reached after an assessment and
• to challenge such a decision